It does not matter if you are working for a large or a small business, all companies today use computers. Some companies have vast amounts of computers and servers to run them all. When you have this much going on with technology, you need someone to manage and maintain it. That is where the role of IT support comes into the picture.
Computers are great. They have revolutionized business and industry. As a matter of fact, they have changed the way that we live our lives completely. However, no matter how great or how technologically advanced they might be, they do break down occasionally. When this happens if your company does not have someone ready and able to correct the problem and fix the system, then you and your company are in major trouble.
There are varying ranges of support that a business gets from an IT department. If the department is dedicated to the company, meaning the company employes it's own department of IT professionals, then they handle everything related to computers. Not only that, but any cell phones, mobile devices, or anything else that is electronic is handled by that department.
When a company does not employe a department that is dedicated to the company then they essentially rent or subcontract out the help. In this case the support comes when needed. They are called when a system has issues, then they come out and repair the problem. This gets the company systems back online quickly but has its drawbacks.
One problem with doing things this way is timing. If the computer problem is a bad one and it is stopping something essential from happening, the company will have to wait for the team to arrive. This means that this essential task does not get accomplished until the computer is fixed which could take some time. Had the crew been on-site already the problem would be fixed much sooner.
Another drawback to this situation is the teams level of knowledge or understanding about the way the company works and does business. When they arrive to fix the problem they will need to be given certain information by the company in order to familiarize themselves with the company's file system, what they do, and what the computer is essential to.
When decisions like this are made, they are made at the very beginning of the company's inception. This goes right along with the determination to bring other departments online as well. Essential things like human resources. Anybody who thinks that it is not as important as human resources or anything like it is kidding themselves.
There are a lot of benefits to having internal IT support. However, some companies still opt to have off-site teams work with them because it can be a cost savings. If they do not experience too many computer-related issues then it might work out. But all it takes is one really big issue to knock out a whole bunch of data. That data could be very difficult to recover.
Computers are great. They have revolutionized business and industry. As a matter of fact, they have changed the way that we live our lives completely. However, no matter how great or how technologically advanced they might be, they do break down occasionally. When this happens if your company does not have someone ready and able to correct the problem and fix the system, then you and your company are in major trouble.
There are varying ranges of support that a business gets from an IT department. If the department is dedicated to the company, meaning the company employes it's own department of IT professionals, then they handle everything related to computers. Not only that, but any cell phones, mobile devices, or anything else that is electronic is handled by that department.
When a company does not employe a department that is dedicated to the company then they essentially rent or subcontract out the help. In this case the support comes when needed. They are called when a system has issues, then they come out and repair the problem. This gets the company systems back online quickly but has its drawbacks.
One problem with doing things this way is timing. If the computer problem is a bad one and it is stopping something essential from happening, the company will have to wait for the team to arrive. This means that this essential task does not get accomplished until the computer is fixed which could take some time. Had the crew been on-site already the problem would be fixed much sooner.
Another drawback to this situation is the teams level of knowledge or understanding about the way the company works and does business. When they arrive to fix the problem they will need to be given certain information by the company in order to familiarize themselves with the company's file system, what they do, and what the computer is essential to.
When decisions like this are made, they are made at the very beginning of the company's inception. This goes right along with the determination to bring other departments online as well. Essential things like human resources. Anybody who thinks that it is not as important as human resources or anything like it is kidding themselves.
There are a lot of benefits to having internal IT support. However, some companies still opt to have off-site teams work with them because it can be a cost savings. If they do not experience too many computer-related issues then it might work out. But all it takes is one really big issue to knock out a whole bunch of data. That data could be very difficult to recover.
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