Let Hosted PABX Restore Enterprise Competitiveness

By Clack Kenneth


Over the years, PABX has enjoyed deserved popularity with businesses. It has offered great functionality and improved telephone usage for companies, and has become the standard for companies which could afford it. While there might have seemed no room for much improvement, in fact hosted PABX is rapidly replacing it throughout the world because of the advantages the new technology offers, although it offers much the same functionality at the moment.

Probably the biggest advantage has been related to cost. This new flavor is cheap enough to be offered to ordinary residential households as well. Compared to the price of previous equipment that was needed, this is unbelievably cheap. The service provider will absorb all the set-up costs.

Coupled with the fact that no specialized equipment is needed, the cost of calls has been sharply reduced compared to the old land line rates. This makes use of VoIP technology, which was always demonized by the existing telephone companies. By cutting costs in this area without reducing usage, there is more money available for improvements in other areas, improving competitiveness for alert businesses.

With this system, you connect to the site of the service provider, which in turn connects the call to its destination, whether locally or internationally. International calls have become incredibly cheap with the advent of this technology. The telephone is now more than living up to its promise.

From the company point of view, there is no longer any need for capital expenditure on PABX equipment. Everything is now part of running costs, and this simplifies the tax situation and the accounting. While a LAN is needed to handle internal VoIP calls, everything else is becomes the responsibility of the service provider, including maintenance

While cost and speed of data lines used to be a problem, the availability of affordable uncapped ADSL or other fast connections is making the implementation of this improvement possible in South Africa. VoIP has enabled many people to keep in touch with family overseas, and the economy is set to benefit from improved communications. The Information Revolution is increasingly making itself felt.

For those companies still using the old system, the cost advantages of hosted PABX should make a decision easy. The potential savings in expenditure are welcome at a time when the economy seems to be stagnating, and cost savings are difficult to achieve. While individuals are likely to remain with the older technology for a while, the costs are likely to motivate a move in this sector as well.




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