Before we start off with the best practices and tips to passing ITIL, let's first understand what ITIL is and why would you need this certification. The Information Technology Infrastructure Library, also referred as IT service management, is the most widely used IT service management in the world.
Millions of companies around the world have accepted this process to supervise their business and IT infrastructure more economically and successfully. It provides us a systematic and efficient approach to the management of IT service provision. Adopting its guidance can provide benefits like reduced costs, improved IT services through the use of proven best practice processes, and improved customer satisfaction.
The ITIL v3 exam is made up of multiple choice questions and answers and usually takes around 60 minutes to finish if you have been diligent and studied. To successfully navigate the exam you must obtain a minimum of 26 questions correct from the 40 questions posed which is a 65% pass mark. Majority of people who are prepared for the exam pass first time even though the test is based on the 5 ITIL core books and can pose a challenge.
Passing this exam requires that you only have a high level understanding of the various processes and activities that make up the exam. You must understand the various processes, how the interact with each other and who is the process owner. The terminology used in ITIL must also be clearly understood and the student will need to show a thorough undemanding of all terminology in order to pass the exam, specifically around the key phrases that are often used.
The processes themselves are what is examined more often with only a few of the questions relating to people and the service desk in general. Ensure that you do not spend too much time on one question and rather come back to it at the end of the exam if you are unsure. Write your answers down on a separate sheet of paper and then fill in the official sheet once you have completed the paper. Remember that more often than not your first answer was indeed the correct one
Answer the paper at a pace that is comfortable for you and don't pay attention to others in the room who will possibly distract you. Always answer the questions that you have an immediate answer for and then return to those questions you were unsure about afterwards. These basic and simple tips will assist you in passing the exam.
Millions of companies around the world have accepted this process to supervise their business and IT infrastructure more economically and successfully. It provides us a systematic and efficient approach to the management of IT service provision. Adopting its guidance can provide benefits like reduced costs, improved IT services through the use of proven best practice processes, and improved customer satisfaction.
The ITIL v3 exam is made up of multiple choice questions and answers and usually takes around 60 minutes to finish if you have been diligent and studied. To successfully navigate the exam you must obtain a minimum of 26 questions correct from the 40 questions posed which is a 65% pass mark. Majority of people who are prepared for the exam pass first time even though the test is based on the 5 ITIL core books and can pose a challenge.
Passing this exam requires that you only have a high level understanding of the various processes and activities that make up the exam. You must understand the various processes, how the interact with each other and who is the process owner. The terminology used in ITIL must also be clearly understood and the student will need to show a thorough undemanding of all terminology in order to pass the exam, specifically around the key phrases that are often used.
The processes themselves are what is examined more often with only a few of the questions relating to people and the service desk in general. Ensure that you do not spend too much time on one question and rather come back to it at the end of the exam if you are unsure. Write your answers down on a separate sheet of paper and then fill in the official sheet once you have completed the paper. Remember that more often than not your first answer was indeed the correct one
Answer the paper at a pace that is comfortable for you and don't pay attention to others in the room who will possibly distract you. Always answer the questions that you have an immediate answer for and then return to those questions you were unsure about afterwards. These basic and simple tips will assist you in passing the exam.
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